Maintenance Packages
Bronze:
Ideal for: Homeowners or small businesses with basic needs.
Monthly Fee: £50/month
Includes:
- Annual system health check (1 visit/year)
- 24/7 phone and email support
- Basic remote diagnostics
- Priority service within 72 hours
- Firmware/software updates (once annually)
- 10% discount on replacement parts
Silver:
Ideal for: Medium-sized businesses or those seeking more frequent support.
Monthly Fee: £75/month
Includes Everything in Bronze, plus:
- Bi-annual system inspections (2 visits/year)
- Response time within 48 hours
- Unlimited remote diagnostics & minor reconfigurations
- System optimization and calibration
- 15% discount on replacement parts
Gold:
Ideal for: High-security environments or large organizations with tailored support.
Monthly Fee: £100/month
Includes Everything in Silver, plus:
- Quarterly system inspections (4 visits/year)
- Same-day or next-day on-site service (24–48 hrs max)
- 24/7 emergency on-site support (after-hours support)
- Full coverage of labour costs for repairs
- Priority technician dispatch
- 20% discount on new hardware or system expansions
*** PLEASE NOTE; IF YOU LIVE OUTSIDE A 50 MILE RADIUS OF UPSHIRE, ESSEX ***
*** THERE WILL BE ADDITIONAL COST TO ABOVE LINKS. PLEASE COTACT US DIRECT FOR A TAILORED QUOTE ***
| Feature | Bronze (Basic) | Silver (Advanced) | Gold ( Premium) |
|---|---|---|---|
| System Inspections | 1/year | 2/year | 4/year |
| Remote Diagnostics | Basic | Unlimited + Config Support | Full |
| Phone & Email Support | 24/7 | 24/7 | 24/7 + Emergency On-Site |
| On-Site Response Time | Within 72 hours | Within 48 hours | Same/Next-Day (24–48 hrs) |
| Replacement Parts Discount | 12 | 15 | 20 |
| Firmware Updates | 1 every year | 1 every 6 months | 1 every 3 months |
